Order? Postage & Handling Payment Other 1. What do I have to do to order some things I find interested in your site? First of all, please take the time to read the "How to order" page. As you can see, all you have to do is send us an e-mail, telling us clearly what you are interested in. It is very important to mention your country, because postage changes accordingly. 2. I have sent you an e-mail but haven't received a reply yet. Why? If you haven't received even a short reply within 72 hours since you sent your e-mail, please send it over again, to another of our e-mail addresses. With our spam/virus filters on, sometimes not all e-mails get through. Also, maybe we have received your e-mail but your questions are difficult to be answered immediately or we have to go hunt the things you asked for before we give a positive reply. 3. Can I order things I don't see in the "On Sale" section? Yes, you can. But please keep in mind the following three things: 1) our expertise is Japanese Aviation, 2) please state exactly what you are looking for, 3) remember that when you order something special, you are "hiring" us to hunt it down for you. 4. What is the best way to have my order sent? The best way is by airmail. It takes from ten days to maximum two weeks for you to receive the order. Other options are: a) by EMS, a very fast service that delivers within 3-5 working days, b) by a door-to-door delivery service like Yamato, or c) by ship. The ship option is the cheapest of all but it is not traceable, the delivery date is unpredictable (it can take as many as three months) and the condition your order will arrive is not quaranteed. All in all, the airmail option is the best cost and delivery wise. 5. Why postage is so expensive? A question better addressed to the appropriate Japanese Ministry. But in general the postage prices in Japan are not that high compared to other countries. So take comfort knowing that there is worse. Example: USA 6. Why my order hasn't arrived yet? Average delivery time by airmail is one week but sometimes it can take a bit more. Experience has shown us that by the time you finish asking this question the postman is ringing your door bell. 7. Will my order arrive in good condition? We take special care to wrap and protect your order as best as possible. Fortunately, we had no bad experiences so far. 8. If I order more things, will postage decrease? As everywhere in the world, postage increases with the weight of the order. The heavier your order, the higher the postage. 9. Why postage is not always included in the prices per item? Because there are different ways of sending your order and postage depends on the country you are located. Also, especially for some series of books, like Gakken, each book has slightly different weight. 10. How can I pay for my order? Please read: "How to order" 11. Can I pay by credit card? Sorry, we do not accept credit cards. 12. Can I pay by Paypal? Yes, we accept payment by Paypal 13. Are the books in the "On Sale" section new or second hand? All the currently on sale in Japan editions are new. Old and Out Of Print books are naturally second hand. 14. Are the books in good condition? All the new books are in mint condition. We take special care the old and O.O.P. books to be in as best as possible condition. Of course, publications that are 30 or 40 years old might have some blemishes but these are usually VERY minor. This is sometimes one of the reasons for the delay in delivering your order. We have to locate a copy of a publication in better condition than the one available. 15. Can I ask for more details regarding each book? Certainly. But remember, the more the questions are, the longer it will take us to reply. 16. Can you send me samples of some books? Can you send me a book and if I don't like it return it back? Samples of books are not available. As everywhere in the world, no we can not send you books (or other items) to take a look. We practice: "Satisfaction quaranteed!!!" 17. Can you put some books aside for me until I pay for them? Of course, but there are limits to this time, especially for O.O.P. highly sought after books.